Privacy policy

Last updated: 28/01/2021

This privacy policy sets out how we at Factory Direct Carpet Tiles use & protect any information that you provide us with when you use our website.

The new EU legislation effective 25/05/2018 for GDPR (general data protection regulation), our privacy policy document has been amended on 25/04/2018 to outline to our website visitors what data is collected, how we store it, how we use it & how you can access it.

Factory Direct Carpet Tiles collects data from visitors to our website to help improve & streamline our online services as well as gauge the volume & analytical data of website traffic & capture data supplied by our customers for either services or functionality built in to our website.

Factory Direct Carpet Tiles are committed to providing transparency & visibility to the services we use to capture & manage data when visiting our website. 

Factory Direct Carpet Tiles are committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Factory Direct Carpet Tiles may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you comply with any changes.

Factory Direct Carpet Tiles have outlined above the type of data captured, how it is stored & for how long. We have installed software to aid restriction, deletion, migration & information. You can make your request online or contact us directly should you have any further questions.

Disclosure

Factory Direct Carpet Tiles will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address on our contact page. We will promptly correct any information found to be incorrect.

Analytics & web tracking

Factory Direct Carpet Tiles website has tracking software installed which allows us to view our visitors via Google Analytics which is a service provided by Google that allows us to view who has visited our website & when. This service does not reveal any personal information about our clients, it simply shows us, in a set period, how many people have visited our website, which town or city they have come from, what search term they used to find us, what type of device was used in their session & what language they speak. No personal information such as name, address or contact information is collected.

What we do with the information we gather?

Factory Direct Carpet Tiles require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or postal mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Since 26th May 2011 under the EU Cookie Law (e-Privacy Directive) we are required to inform you that our website uses cookies, like most other websites do. Cookies are used to remember things & to help provide you with the best experience whilst using our website. 

Cookies often store your settings for a website, such as your preferred language or location. When you return to the site, your browser sends back the cookies that belong to the site. This allows the site to present you with information customized to fit your needs.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

By consenting to our privacy policy you are giving us permission to process your personal data specifically for the purposes intended & outlined above. By continuing to view & access our website you understand what has been outlined & agree with our terms & conditions, terms of service, privacy policy & cookie policy.